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FREQUENTLY ASKED QUESTIONS

  • We ship both locally and worldwide.
  • We ship orders from our two Canada and United states locations in Vaughan, Onatrio (Canada), and San Fransisco, California (United States).
  • We ship orders from our two Canada and United states locations in Vaughan, Onatrio (Canada), and San Fransisco, California (United States).
  • Local orders take 1-7 business days to be delivered to you via Canada Post expedited shipping and 1-2 days via Canada Post Next Day Priority.
  • International orders take 2-6 business days to be delivered via USPS First Class Postage and 2-3 business days via USPS Priority.
  • Shipping time might vary depending on location, shipment method and other factors.
  • After your item is shipped, customers can expect slight delays on their order, as well as the online tracking information displayed.
  • If you are coming across any issues online or have concerns about your order, please reach out to us via email at info@foxxytoes.com and one of our super friendly team members will be happy to assist you.
  • We are covering any incurred delivery losses during this period of time. 

Once your order has been dispatched, you’ll receive an email with a link to the courier website. Here, you’ll be able to track your delivery whilst it is in transit and out for delivery. There is also a tracking feature on our website main menu, however, it may take some hours to get the information you need after the purchase.

We work hard to ensure that orders are dispatched quickly so it’s truly disappointing to hear your order has not been received on time. Please note, we do state online that all delivery time frames are estimates except for next day delivery so we cannot guarantee your order will be delivered on the estimated delivery date shown at checkout if you select any other delivery method. If a delivery has been attempted and not received, you can re-arrange delivery with the courier directly. If your order was dispatched with next day delivery and hasn’t been received on time, please send over an email to: info@foxxytoes.com and we’ll investigate this delay with the courier directly.

Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working quickly to get your slides made and packed and sent out to you. Once this has been dispatched, you’ll receive an email notifying you of this with a tracking link included. Your tracking will continue to update as your parcel makes its way to you so please be patient!

  • All of our slides are custom made to order, so they require a MAXIMUM of 10 business days (it usually is much less!) to process before being shipped out.
  • Coronavirus has put a strain on the shipment of our raw materials and have caused some minor delays towards our processing time. Customers can expect an additional 1-5 business days MAXIMUM window added to their processing time (in rare cases).
  • If you are coming across any issues online or have concerns about your order, please reach out to us via email at info@foxxytoes.com and one of our super friendly team members will be happy to assist you.
  • We offer FREE local deliveries in the Vaughan and Woodbridge area. You can see if you qualify for our local delivery service by entering your postal code at checkout.
  • We offer curbside/contactless pickup at our Vaughan location for everyone!

We will contact you via the preferred contact method on your order, whether that is email or text message, when your order is ready! From there, we will schedule a date and time that works for you.

Oh no, we’re so sorry to hear this has happened with your order! We want to sort this out for you straight away so please send over images of the incorrect item, the packaging this was delivered in and the invoice included inside your parcel to info@foxxytoes.com. One of our super friendly customer service advisors will then be on hand to resolve this for you immediately!

We’re extremely sorry to hear this has happened to your item. All products are checked thoroughly prior to being dispatched so we are sorry your item must have slipped through the net! Please send over your order number and an image of the damaged item to info@foxxytoes.com and we will have this sorted for you immediately!

We’re sorry to hear your item has become damaged after wear. We pride ourselves on the quality of our items and truly believe they should last a lifetime and not just one wear! Please attach an image of the damaged item in an email to info@foxxytoes.com and one of our customer service advisors will be in touch with a solution!

This is extremely concerning as all packages are checked meticulously prior to being dispatched, and we want to get this resolved for you immediately. We weigh our parcels prior to dispatching them so please send over your order number and an image of the paper invoice included in your package to info@foxxytoes.com and our team will be able to investigate what has happened and have this sorted for you!

We know our customers want their items ASAP so as soon as your order is placed, our team work hard to ensure that this is dispatched as quickly as possible! In some cases we are able to cancel or make changes to your order has if it is within 24 hours since initially being placed. If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled to one of our social media channels or info@foxxytoes.com and we’ll try our best to sort this for you!

We’re sorry to hear your order has been cancelled. If you have received a cancellation email from us, this will be because the item has either been found to be out of stock when we came to pick your order or, our payment provider has declined to accept your payment method. You’ll receive a cancellation email from us with more details regarding this and your refund will be in your account within the next 72 hours/7 working days (this time frame is dictated by your bank and isn’t something we can speed up unfortunately!).

Yes! All of our products are made with 100% premium imported fur. Whether it is fox, leopard, rabbit, or mink, we can assure you our furs are 100% real and high quality.

We always want our items to fit our customers perfectly, so we provide a size guide and sizing information available on our main menu. All our items generally fit true to (US) size, and are made with a fabric band that loosens with wear to become more comfortable. If you require further help with sizing, our customer service representatives can recommend you a size if you send them a message!

Yes our slides are super comfy!! They are made with a thick woven fabric band instead of plastic so that your feet never get cut! The fabric material also with wear so they become even more comfortable. Our soles are also structured to be thick and have a balanced air flow in order to support the weight of your foot well!

For returns and exchanges for styles and size changes, you must cover the return postage cost. If there is any other issue such as a faulty or damaged item received, please reach out to us via email at info@foxxytoes.com and we will find a corresponding solution for your return postage. 

All Foxxytoes items are custom made and non-refundable or exchangable.

Unfortunately, we can only ever issue product refunds back to the original method of payment supplied at checkout. If you have lost or cancelled your card, this will not affect your refund as your bank will be able to transfer your payment over to your new account. You can discuss this further with your payment provider.

We’re so sorry to hear this and want to get this resolved for you as quickly as possible so please send over an image of your returns postage receipt to: info@foxxytoes.com along with the names of the items you returned and we’ll have this sorted for you!

Refunds and exchanges are processed within 5 working days of us receiving the item(s) back at our warehouse. Weekends aren’t included in working days and we only begin this countdown when the items are in our warehouse, not when they were posted back, so please bear this in mind especially if you’re returning internationally! Please note, if you’ve sent your item back for an exchange, we take approximately 5 working days to process the returns and then your exchanged item will take 2-5 working days to deliver for Canadian orders or 3-7 working days for international orders. If you require your replacement item within two weeks of you receiving your initial product, we recommend re-ordering and sending your current item back for a refund.

We don’t contact our customers as soon as we have received your return, only when we have processed a refund/exchange so there’s no need to panic if you haven’t heard from us – we’re just working our way through our returns! If you want to see if we have received this in the meantime, we recommend checking your returns tracking number (found on your postal receipt).

As an online retailer, our prices can occasionally change due to factors such as stock levels, customer demand and fashion trends. Due to this, we are regrettably unable to amend an item price once the order has been completed.

Our customers online security is extremely important to us and we endeavour to keep our customers safe when shopping on our website. As part of this, we occasionally perform security checks on some orders and if we’re unable to validate your order, we may contact you via email to request more details regarding your payment. Please rest assured, this does not affect your credit rating. In the unlikely event your card has been used fraudulently, we urge you to contact your payment provider immediately and inform us at: info@foxxytoes.com.

We regularly run promotions, competitions and discounts through our email subscription and social media pages so make sure to sign up and keep an eye on those platforms! You can sign up to our email subscription on the website.

Your gift card will be activated the moment it is purchased so as soon as your gift card email comes through, get ready to shop! To redeem your gift card, enter the code provided to you under the "redeem discount or giftcard" section under the order summary before entering a payment method!

Our system can only take the amount that is confirmed by yourself at checkout so please ensure you have checked out in the correct currency. If your invoice/confirmation emails show an alternative amount to the total you confirmed at checkout, this is likely to be a misprint and your bank statement will confirm the correct amount has been withdrawn. Apologies for any alarm caused!

Our website operates in both USD and CAD to best serve both our Canadian and American customers. All the currencies are shown at checkout before order confirmation and final purchase, so please make sure before you confirm it. After a purchase has been made, we regrettably cannot refund or cover any conversion cost. 

Oh no, we’re sorry to hear this. Please have the buyer of the gift card contact us at: hello@ohpolly.com with the gift card order number and we can investigate this for you.

Yes, of course! Please return your unworn items within our returns period back to our returns address and your refund will be applied back to your gift card. 

Need an item this weekend but payday isn’t until next week? Not a problem with Sezzle! You can order your items right now, receive the products and pay for your items in four small installments with no interest or fees! It’s super easy to use and any issues regarding your Sezzle payments can be discussed directly with them via their website. 

Yes! We regularly scout Instagram posts with @Foxxytoes tags for new talent, and brand ambassadors. If you would like you can also reach out to us directly via email or any of our social media platforms to discuss an opportunity directly. We operate a fixed collaboration budget month to month which means we only take on a small number of new up-and-coming influencers. If you wish to be considered for our collaboration program, please tag @Foxxytoes in any images you post wearing Foxxytoes. 

Premium Quality

All our fur is carefully selected and sourced to ensure the highest quality and made to be loved for years to come.

Worldwide Shipping

We provide fast worldwide shipping with the world's leading shipping carriers.

Questions?

Contact one of our amazing customer support team members now!